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Click the "Rewards Program" Button on the Screen to enter into our rewards points program for rewards & discounts! Refer friends and get 1,000 bonus points when they make purchase of $50+!
Click the "Rewards Program" Button on the Screen to enter into our rewards points program for rewards & discounts! Refer friends and get 1,000 bonus points when they make purchase of $50+!

Shipping Policy

How long will it take to receive my order?

For fresh bread:
All bread orders received between Monday and Thursday will be included in the next week’s production schedule and prioritized based on shipping time-frames.
All bread Orders received Friday to Sunday are guaranteed to be included in the production & shipping schedule for the week after (approx 8-9 days after order is placed.  In some cases, we can accommodate weekend orders sooner, but this is not guaranteed.


Bread orders are shipped so that the expected arrival is Thursday and no later than Friday (so bread is ideally not held by shipper over the weekend).  Also, we aim for all bread to arrive within 3-4 days of baking, at the latest.
We generally use Purolator for bread shipping.  If you prefer a different shipping service, please add it in to your order notes or check with us.


For everything else:

Orders are processed within 5 business days and then shipped via courier with delivery time based on your location.  Everything ships direct from our facility in Rossland, BC.  Orders containing bread and other items will be shipped altogether based on the bread production & shipment time-frame.

Please note: All carriers have suspended their service guarantees until further notice due to possible delays caused by high volumes and COVID impact so their is risk of delays.

We're Partnered with Route Package Protection

Alkeme Foods is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.


*Claims for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.

What is Route?

Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the experience:

Route+

Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.

Purchased Route+ and need to file a claim? File here

The Route App (Free)

The Route App allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers, dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.

Haven’t downloaded the app yet? Download here

Where is my order?

Download Route’s mobile app for iOS from the App Store to visually track your package and receive real-time notifications on its estimated delivery.

What if my order never arrives or is stolen?

To protect your order against loss or theft, add Route+ package protection at checkout. 

When you add Route+, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours. 

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What if my order is damaged?

To protect your order against damage that occurred during shipping, add Route+ package protection at checkout. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours. 

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If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at orders@thisisalkeme.com and we will be happy to work with you to remedy the situation.

What do I get when I insure my order with Route+?

Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours. 

What are Route’s terms and conditions? 

Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/.

How do I file a claim for my lost, stolen or damaged order?

If you insured your order with Route+ at checkout, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim here: https://claims.route.com/

Note: Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form. 

Does Route+ cover stolen items?

Yes! When you insure your orders with Route+, stolen items are eligible for reorders or refunds.

Is Route a licensed insurance company?

Yes. Route is a licensed insurance company with the biggest name in shipping insurance as its partner, Lloyds of London.