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FAQ

It's good to ask questions, and we're here to help.  If we've left anything out please contact us and we'll get right back to you.
Do you guarantee the quality of your products?

Yes! We take great pride in the quality of all of our products and always want you to have a wonderful culinary experience. If for some reason, that's not the case we would love to hear from you directly so that we can come up with a solution that works best for you. Please email contact us directly and we'll get it all worked out.

Are all your products made in a Dedicated Gluten-Free facility?

Yes! Since the day we built our facility we have been a dedicated gluten free production space. As a part of the Gluten Free community ourselves we know how important it is to limit the risk of cross contamination so eliminating the risk meant keeping it Gluten Free always!

Does Alkeme use genetically modified ingredients (GMO's)?

Absolutely not! All of our ingredients are free of all GMO's!

Do you use 100% Organic Ingredients?

Almost!  It's our company mission to be sourcing 100% organic ingredients by the end of 2020.  At this time most of our ingredients are Organic and ALL are Non-GMO. If you're curious on which ingredients are Organic and which are not, we list them all very clearly on each product page.

What do you mean when you say you're 100% Plant Based (Vegan)?

This means that we are 100% made from plants and have no animal or animal bi-products within our product lines. This can be tricky for the Vegan community as the FDA states that ingredients listed under 'Natural Flavours' can be made from Animal Bi-products. Yikes. But don't worry, we don't use any additives, preservatives or natural flavours in any of our products.

Why is Alkeme bread different from other Gluten Free bread products?

It's all in the ingredients and the process. We've opted for a slow food process to develop the flavour and texture of each of our products. Alkeme's unique flavour profile hinges on our traditional fermentation process, considered to be our KEY ingredient. By using high quality Gluten Free grains (no filler rice flours, and no potato or corn products) along with our sourdough process our breads develop superior taste and texture beyond the scope of commercialized gluten free offerings.

What else can you tell me about your bread ingredients?

We don't use any rice flours, potato flours or corn flours as these are also irritants to the Gluten Free community. Also, instead of many traditional and highly refined sweeteners we instead use low glycemic coconut sugar.

Do your Gluten Free Bread products contain peanuts or other tree-nuts? Or any other common allergens?

No, our Gluten Free bread products do not contain any of the Top 8 Allergens. It is important to note that we do process peanuts, tree nuts, and coconut within the facility for our Mountain Bite product line. We do have processes in place to mitigate the risk of cross contamination.

How long will it take to receive my order?
For fresh bread:
All orders including bread will be baked in the next production cycle.  All orders made between Monday and Friday will be included in the the production schedule with shipment by the following Monday or Tuesday.  Orders placed Saturday and Sunday are guaranteed to be included in the production & shipping schedule for the next week (approx 8-9 days after order is placed).  In some cases, we can accommodate weekend orders sooner, but not guaranteed.
 
For everything else:
Orders are processed within 5 business days and then shipped via courier with delivery time based on your location.  Everything ships direct from our facility in Rossland, BC.  Orders containing bread and other items will be shipped altogether based on the bread production & shipment time-frame.
Is there shipping savings when placing a larger bread order?

Shipping is included for all orders $75+ and just $10 for orders below $75.  Plus at $100 we add in an automatic 5% discount on your entire order!

What is the shelf-life of Alkeme's Gluten Free Bread Products?

We believe that fresh is best which is why we bake to order.  Making all of our products fresh means we don't have to add non-recognizable ingredients or preservatives that contribute to unhealthy processed foods. No scientist tinkering in a lab to craft up some stabilizing agent, simply pure bread love! Alkeme breads ship within 24 hours of being baked so you can feel great about enjoying your Gluten Free Fresh Breads at room temperature for 3-4 days after arrival. Beyond that, we recommend placing them in the freezer where it can last for up to 6 months. So if you place a large order to help offset shipping costs, your bread will maintain quality if sealed in the freezer. Simply take out what you need, and pop in the toaster.

How do I store Alkeme Gluten Free Breads?

If they will be consumed within 4-6 days, then storage in a dry, cool place out of direct sunlight is best. For storage beyond that, they should be stored in the freezer for up to 6 months.

What is the shelf-life of Alkeme's Mountain Bites & Mountain Bits Granola?

Mountain Bites & Mountain Bits granola are shelf-stable for 9 months! When stored properly, see below for storage instructions. No need to worry about figuring out that date, we stamp it on each of our packages so you can easily find the best by date.

How do I store Alkeme Mountain Bites & Mountain Bits Granola?

Mountain Bites and Mountain Bites Granola are best when stored in a cool, dry place out of direct sunlight. They can absolutely be left at room temperature but as a nut/seed based product it can be even better to store them in your refrigerator if you have space!