Refund policy

As a perishable good, our items are non-returnable.  However, we aim to ensure that our customers are satisfied with their purchase.  Please inspect your order upon receipt.  If you have any issues/concerns please contact us immediately (within 24 hours).  If the item is defective, damaged or if you receive the wrong item we will evaluate the issue and make sure to resolve it with you.  Please know that our team may ask additional questions or request images for clarification.

Please contact us at hello@thisisalkeme.com or fill out our Contact Us form if you have an issue with your order.